For the return of dboot online purchases, regardless of whether they are faulty, change of mind or incorrect fit you must meet the following return policy conditions:
- The item/s must be returned within 21 days of receipt
- The item/s must be unworn and unwashed in original saleable condition with all labels/tags attached
We reserve the right to inspect garments to determine the return policy conditions are met.
We reserve the right to determine whether a product is faulty and will conduct a production and quality check. A response for faulty claims will be sent within 10 working days of the item’s arrival at the returns address.
If you believe your item to be faulty, please email firstname.lastname@example.org before completing your return. dboot will respond within 3 working days.